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Our Managed Services plans provide everything you need to monitor, maintain, support, and administer your network 24 hours a day, 7 days a week, 365 days a year, for a fixed, predictable monthly fee.
Our Managed Services plans include the following features:
•24x7 continuous monitoring of your servers, desktops, and networking devices, including: ◦Connectivity Monitoring
◦Performance and predictive failure monitoring
◦Event log monitoring
◦Patch-
◦System change monitoring
◦System replacement and warranty tracking services
◦Firewall availability and performance monitoring
◦Antivirus Monitoring
◦Intrusion detection monitoring
•Automatic alerts to our IT support team when a problem is detected, allowing us to prevent most problems from affecting your organization’s productivity
•Experienced, certified engineers that can manage all aspects of your network, from servers and desktops to firewalls and internetworking devices
•Dedicated Account Manager to ensure your complete satisfaction with our services
•Dedicated IT Purchaser for providing hardware and software quotes, inventorying software licenses, and tracking software subscription renewals
•Dedicated Help Desk that can be accessed via email, Web, or phone
•24x7x365 on-
•Guaranteed response times
•No additional charge for emergencies that affect the entire organization
•Periodic CIO visits to review our relationship and discuss any recommendations
•Enhanced reports showing overall network health, critical observations, and network availability and utilization, in addition to detailed records of all service requests and resolutions
•Full documentation of your network, including network diagrams, software licenses, hardware inventory, procedures, IT vendor-
•Performance guarantee
Contact us for a complimentary evaluation.